This page explains how to delete your account in the Ajrni app (listed on Google Play as “اجرني - Ajrni” by Company AGERNI For Rental) and what happens to your data.
How to Request Deletion
- Fill in the deletion request form on this page with the phone number registered to your Ajrni account. You don't need the app to send a request.
- We confirm that the account belongs to you. We may contact you on that number or by email.
- We delete your account within 30 days of receiving your request and confirm by email once it's done.
You can also email your request to it@ajrni.sa with your name and the phone number registered to your account.
Before You Send a Request
- An account with a rental in progress can't be deleted until the rental ends.
- If you have a wallet balance or a pending withdrawal, we'll contact you to settle it before we delete the account.
What We Delete
- Your profile: name, phone number, email address and profile photo.
- Your identity verification (Nafath) details, saved addresses and bank account details.
- Your offers (listings) and their photos, the reviews you've written, your favourite offers, chats and notifications.
What We Keep
Saudi accounting and tax laws require us to keep records of orders, payments, invoices, refunds and wallet transactions. We keep these records, limited to the details they must contain, for as long as the law requires, and then delete them. We may also keep information needed to resolve an open dispute or to prevent fraud until the matter is closed.
Deactivating Is Not Deleting
The “Deactivate Account” option in the app only blocks access to your account. It doesn't delete your data. To delete your account and your data, send a deletion request.
To learn more about how we handle your data, read our Privacy Policy.